Support

Support

A question, a bug, an invoice?

Write to support@novair.app, in English, German or French. EDI Reader Energie is published and maintained by one person.

Activate Pro

Gumroad e-mails your licence key right after the purchase. In VS Code, open the Command Palette (Ctrl+Shift+P, Cmd+Shift+P on macOS) and run EDI Energie: Enter my Energie Pro licence key, then paste the key. Your messages and lists never leave this machine: the only network call is the licence check. Activation needs one connection to api.gumroad.com (through your VS Code proxy settings); after that, Pro works offline. No telemetry.

No key in your inbox? Check your spam folder, then find your Gumroad receipt; otherwise write to us with the e-mail address used for the purchase.

Machines

One key for one person, on up to 5 machines. A machine is counted the first time the key is activated in a VS Code installation: a new computer, VS Code reinstalled with its data erased, or a non-persistent virtual desktop whose identifier changes. Entering the key again, trying again after a network error, removing and re-entering it on the same installation, or updating the extension uses nothing. New computer or VS Code reinstalled? Write to support@novair.app with your purchase e-mail and we reset the count.

Subscription, cancellation, refund

Yearly subscription through Gumroad: cancel any time from Gumroad or by writing to support@novair.app; Pro stays active until the end of the paid year. Refund within 14 days of each payment, no questions asked, at support@novair.app.

Invoice

Need an invoice? Use the “Generate” link at the bottom of your Gumroad receipt: enter your name and business address, add what your accounts need under “Additional notes”, and download the PDF. An EU business that paid VAT can enter its VAT number there: Gumroad refunds the VAT and the invoice shows no VAT. Gumroad cannot change an invoice afterwards.

Report a bug

Say what you did, what you expected and what happened, with the version of the extension. Before attaching a message, make an anonymised copy of it (Pro) or remove the MaLo-IDs, names and addresses yourself.